FAQS

Frequently Asked Questions (FAQs)

1. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery usually takes 5–12 business days, depending on your location within the United States.

2. Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. Any minimum order requirement will be displayed at checkout.

3. How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your delivery.

4. What payment methods do you accept?

We accept all major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

5. Can I return my order?

Yes. We offer a 30-day return policy for eligible items. Products must be unused and in their original condition. Please review our Return Policy for complete details.

6. What if my product arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item. We'll work quickly to provide a replacement or refund.

7. How do I contact Palmora?

You can reach our customer support team through our Contact Us page or by emailing support@palmoracare.com. We aim to respond within 24 hours on business days.

8. Are your hand care products safe?

Yes. We carefully select high-quality hand care products from trusted suppliers. Please read each product description and ingredient list before use.

9. Can I change or cancel my order?

If your order hasn't been processed yet, we'll do our best to modify or cancel it. Please contact us as soon as possible after placing your order.

10. Do you ship internationally?

Currently, we primarily serve customers in the United States. International shipping availability may vary depending on your location.

11. Are your products suitable for sensitive skin?

Many of our hand care products are designed for everyday use, including sensitive skin. However, we recommend checking the ingredient list and performing a patch test before full use.

12. Do your hand massagers come with a warranty?

Warranty coverage varies by product. If a warranty is included, it will be clearly mentioned on the product page.