Refund policy
We want you to be completely satisfied with your Palmora purchase. If you’re not, we’re here to help.
Eligibility Requirements
Returns are accepted within 30 days of delivery.
Items must be new, in their original packaging, and in resalable condition.
How to Return an Item
Contact Palmorabusiness@gmail.com , providing your order number and the reason for the return. Our team will provide you with the necessary instructions.
Refunds
Refunds are processed within 5 to 7 business days after we receive and inspect your returned item. The refund will be issued via the original payment method.
Exchanges
If your item is defective or does not match your order, we will send you a replacement free of charge.
Return Shipping Costs
Return shipping costs are the customer’s responsibility, unless the product is defective or was sent in error.